Gas network

We have activated an agreement with 14 consumer associations recognized by the National Council of Consumers and Users (CNCU) to facilitate dialogue with end customers. We want to develop a memorandum of understanding to improve the quality indices of the service we offer.
We will work to:

• Inform the consumer about the correct use of energy resources
• Replace traditional meters with smart meters
• Monitor every six months the tools used

In addition, to support and collaborate with the final consumer, in addition to providing a number for emergencies, as required by the Regulatory Authority for Energy Networks and Environment (ARERA) and for meter failures, we have opened another toll-free number voluntarily, to provide more and more support to the consumer.

In our daily activity, we periodically inspect the entire network to ensure its efficiency, in terms of continuity and safety of service. The planned search for leaks is necessary to avoid gas leaks from the distribution system, to intervene promptly in the event of any leaks and to schedule maintenance and redevelopment interventions.

For effective monitoring and maintenance of the network, we have a territorial information system, based on maps and key information for the correct location and management of the components of the distribution system: from technical systems to safety accessories, to the different specifications of the pipes (location, laying depth, diameter, material, pressure, etc.).

In the programmed search for dispersions, in addition to traditional flame ionization or semiconductor devices, we use advanced instruments such as laser detectors that allow us to obtain better selectivity, resolution and intervention capacity; we also use innovative technologies such as Picarro Surveyor