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To ensure safety in the use of gas, it is necessary to carry out an internal system assessment, which must be described through specific documentation.

For the assessment to be successful, you must:

• Entrust the gas system work to a qualified installation company.
• Once the work is finished, request the activation of the gas supply from the sales company, which will give you the “basic” forms for the documentary assessment.
• Entrust the installation company with both the commissioning and the compilation and integration of the documents for which it is responsible (form I40 and related attachments).
• Send the complete documentation to Italgas, which will carry out the documentary assessment.

If the sales company communicated the appointment to you, you can request the change directly from them. Alternatively, you can call our Customer Service at the toll-free number 800 915150. (Active: Monday to Friday from 8 am to 8 pm)
If the appointment was communicated by Italgas, you can change the date of the appointment independently by accessing the MyItalgas portal from the “Meter Replacement” section.

The meter will have a new serial number, an alphanumeric code (e.g. SMGR000123456789) reported on the installed device and on the bill that the sales company sends you. The code of your Delivery Point (PDR) remains the same.

Log in to MyItalgas, in the My Requests section, to verify that you have sent all the documentation required pursuant to regulation 40/14 or, if necessary, integrate the documentation already sent. If the documentation is complete, you will receive a communication as soon as the outcome of the verification is positive and you can contact the Sales Company (gas supplier) for the activation of the gas supply.