Do you need help?

We are always by your side to help you

We know that it is not always easy to manage the user, the procedures for requests and check the files.

That’s why we have collected the most frequent problems.

What documentation do I need to activate the gas?

To ensure safety in the use of gas, it is necessary to carry out an internal system assessment, which must be described through specific documentation.

For the assessment to be successful, you must:

Entrust the gas system work to a qualified installation company.
Once the work is finished, request the activation of the gas supply from the sales company, which will give you the “basic” forms for the documentary assessment.
Entrust the installation company with both the commissioning and the compilation and integration of the documents for which it is responsible (form I40 and related attachments).
Send the complete documentation to Italgas, which will carry out the documentary assessment.

How to change the date of an appointment already set for the meter change?

If the sales company communicated the appointment to you, you can request the change directly from them. Alternatively, you can call our Customer Service at the toll-free number 800 915150. (Active: Monday to Friday from 8 am to 8 pm)
If the appointment was communicated by Italgas, you can change the date of the appointment independently by accessing the MyItalgas portal from the “Meter Replacement” section.

What information changes with the replacement of the new meter?

The meter will have a new serial number, an alphanumeric code (e.g. SMGR000123456789) reported on the installed device and on the bill that the sales company sends you. The code of your Delivery Point (PDR) remains the same.

How do I request the activation of a new meter?

Log in to MyItalgas, in the My Requests section, to verify that you have sent all the documentation required pursuant to regulation 40/14 or, if necessary, integrate the documentation already sent. If the documentation is complete, you will receive a communication as soon as the outcome of the verification is positive and you can contact the Sales Company (gas supplier) for the activation of the gas supply.

Do you have any other questions?

Read all the FAQs on the Help Online portal We are at your side even if it is not an emergency.

Go to FAQ
Do you have an emergency? Call 800 900 999

If you smell gas, you notice faults, irregularities, gas leaks, broken pipes or meters (not in standby). This number is for urgent cases only!
For customer service call 800 915 150

Call this number for information on new meters, on change of appointment, for information on your practice or on the natural gas distribution service.

Other frequent situations

A collection of doubts and questions that often happen

How do I upload the quote documents to the MyItalgas portal?

From the “My requests” section of the MyItalgas portal, access your work execution practice and upload all the required permits. Only after having entered all the documents, you can click “Send”.

Once uploaded, Italgas verifies the correctness of what you have transmitted and notifies you of any necessary additions, always through the “My requests” section.

How do I request to move the meter or restore the system?

If you want to move the meter or restore your system following an interruption due to non-payment (column cut), you must request a quote by choosing “Modify system” on the MyItalgas portal.

If you have an active supply, call your sales company.

If you want to modify the system before activating the gas supply, you can ask us through the “Quotes” section of the MyItalgas portal, or contact the sales company you choose.

Where can I find the instruction manual for the meter?

All the manuals for gas meters installed by the Italgas Group are available on the Models and meter types page. To consult the one you are interested in, look at the brand and model of your meter and click on the corresponding photo.

Is my municipality served by Italgas?

Italgas is present throughout the country and serves over 1,800 municipalities in Italy.

To find out if your municipality is served by a company of the Italgas Group or by another gas distributor, you can consult the ARERA website.

By selecting “Gas Distributors” and indicating your region and municipality, you can view the distributor that manages the gas network in your area.

Beware of fraud

There are scammers who pretend to be employees or executives of Italgas S.p.A. and, illegally using company data, contact consumers like you. To help you understand if it is really us or not, we give you some information. And we invite you to report suspected cases to the local authorities.

Email – account

we DO NOT use "public" email accounts (e.g. Gmail, Yahoo etc)
Email - domain

Our emails always end with the domain @italgas.it
Social network

For communications on social networks, we only respond from our official profiles: Facebook, X LinkedIn, Instagram

Do you need support for water supply? Go to the Nepta website

In the municipalities of Caserta, Baia e Latina (CE), Casaluce (CE), Galluccio (CE) and Roccaromana (CE) we offer a water supply service through Nepta. Visit the site to learn more.

Discover Nepta

Do you need help?

We know that it is not always easy to manage the user, the procedures for requests and check the files.

Do you have any other questions?

Do you have an emergency? Call 800 900 999

For customer service call 800 915 150

Other frequent situations

Beware of fraud

Email – account

Email - domain

Social network

Do you need support for water supply? Go to the Nepta website