What is Vishing and how to defend against verbal scams

Vishing is a form of telephone scam in which criminals try to obtain personal or financial information by deceiving the victim. They use voice to impersonate reputable institutions such as banks, government agencies, or large corporations. This type of fraud, which combines the term “voice” and “phishing,” uses verbal communication to psychologically manipulate the victim into providing sensitive data. Knowing how it works and what techniques scammers use is the first step in protecting yourself from these scams.

How does Vishing work?

Vishing occurs when a scammer calls the victim pretending to be a representative of a credible institution and asks for confidential information, such as credit card numbers, security codes, or passwords. The calls may appear legitimate, as scammers often use technologies that spoof the phone number, making a trusted number, such as that of a bank or service provider, appear on the screen.

Common methods used by scammers

Vishing, or voice phishing, is a fraudulent practice in which scammers use phone calls to trick victims into obtaining sensitive information. Common methods include impersonating official numbers and voices, creating emergency situations to induce fear, and using deceptive requests to collect personal or financial data.

Impersonation of institutions or companies.

One of the most common techniques is the “impersonation” of well-known entities, such as banks, telecommunications companies, or government agencies. Fraudsters pose as representatives of these entities and pretend that they need to solve urgent problems related to the victim’s accounts or personal information.

Requests for sensitive information

Another method is the direct request for sensitive data. Fraudsters ask for information such as credit card numbers, PINs, or passwords, claiming that they need to verify them for security reasons. These requests are made with authority, leading the victim to think they are necessary.

Creating situations of urgency

Scammers often create a sense of urgency by stating that if the victim does not act immediately, their account will be frozen or they will suffer financial losses. This psychological pressure leads the victim to make hasty decisions and not reflect on the legitimacy of the call.

Warning signs to recognize Vishing

There are several signs that can help you recognize a vishing scam. These include unnecessary requests for personal information, haste or urgency in solving a problem, and lack of verifiable details about the caller. Also, if the caller does not allow the victim to contact the institution directly to verify, it is likely to be a scam.

How to guard against verbal scams

To protect against verbal scams, it is critical to be cautious during suspicious calls, do not disclose personal information to strangers, and always verify the authenticity of requests by contacting the alleged institution or company directly. Taking these security measures helps prevent the risk of suffering financial or identity damage.

Verifying the caller’s identity.

The first defense measure is always to verify the identity of the caller. If someone introduces himself or herself as a representative of a bank or other institution, it is important to ask for information that only a legitimate representative would know or terminate the call and contact the institution directly through official channels.

Do not share personal information

Never provide personal or financial information over the phone, especially if you are not the one contacting the institution. Reputable banks and companies never request sensitive information through unsolicited calls.

Contact the institution involved directly.

If you receive a suspicious call, it is advisable to stop the conversation and contact the institution involved directly, using the official number found on their website or on reliable documents. This step allows you to confirm whether the call you received was genuine or a scam.

What to do if you are a victim of Vishing

If you are a victim of a vishing scam, act immediately. Contact your bank or the institution involved to stop any fraudulent transactions. Also, reporting the incident to the appropriate authorities, such as the police or consumer protection agencies, is essential to protect your data and help stop the scammers. Change your credentials and carefully monitor your bank accounts to identify any suspicious activity.