Digital Factory

The digital transformation undertaken by Italgas concerns not only its assets, but also the main operational processes. The driving force behind this significant evolution is the Digital Factory, where multifunctional teams gathered in physical and virtual roomswork in Agile mode, creating software and applications that improve the customer experience and the work of employees and technicians, both in the field and remotely.

The skills and solutions developed can also be useful for other operators with needs similar to those of Italgas, allowing them to define more ambitious and tangible objectives.
The skills and solutions developed can also be useful for other operators with needs similar to those of Italgas, allowing them to define more ambitious and tangible goals. For this reason, Bludigit, the digital services company of the Italgas Group, develops partnerships with major global technology suppliers and offers innovative solutions developed internally to third parties.

It is the factory of innovative ideas and solutions with a very clear mission: to accelerate Italgas’ path to becoming a frontier operator.

In the Digital Factory:

• Innovative technologies are applied
• New skills are developed
• It operates with an approach focused on agility and design thinking
• Digital solutions are created to optimize internal services and processes

The Digital Factory was created precisely to create the right environment in which to experiment with a new working approach that facilitates innovation. A real physical space made digital during the Covid19 emergency, in which people are the protagonists and interact in a transversal way, working in multifunctional teams

Who are the protagonists of the Digital Factory

Each “digital room” is made up of multi-disciplinary working groups, in which different experiences, backgrounds, skills and roles are intertwined with the aim of empowering each person.
The team divided into “digital” rooms address a priority problem or business opportunity from time to time, releasing an effective project every four months.

How we apply the Agile approach

We have an approach to work that is based on Agile and Design Thinking methodologies to achieve impactful results in the shortest possible time, unhinging the boundaries of functions and internal hierarchies. This approach focuses on the needs and expectations of the user: people are constantly involved throughout the life of the project and are part of working groups across the various functions, so as to speed up the decision-making process.
The Design Thinking methodology allows the team to understand the real needs of all the actors involved and to design together the solution that best meets them.
Once the design is complete, Agile development reduces the release time of the first solution, allowing users to start using the product much earlier and to collect fundamental inputs for the finalization of the solution.
Based on these methods, the teams are able to conceive, develop and launch new solutions in about four months of work.